① First, create a WithLIVE user account beforehand.
See here for instructions on creating a user account
*If your username contains characters not supported by all devices, this may cause errors when sending messages, so please refrain from using these characters.
*We may not be able to respond to all support requests right before the event, so make sure to create your account at least two days before the event.
② Once you've created an account, go to the special code entry page and make a booking for the time slot provided for you. (*Please register as a WithLIVE member first before accessing the special code entry page)
*See below for instructions on entering the special code
③ Once you've made your booking, download the WithLIVE app, and log in using the account you entered the serial code with.
iOS WithLIVE - Talk LIVE with artists
Android WithLIVE - Talk LIVE one on one with artists
④ If the account you used to enter the serial code is the same as your web account, the booking will show up in your LIVE Schedule.
For iOS: Open the app → My LIVE → LIVE Schedule
For Android: Open the app → Tap the three lines in the top left → LIVE Schedule
*If the booking does not appear here, you have not logged in with the right account.
⑤ On the day of the event, go to your LIVE Schedule → Booking Timetable, click "Enter," and wait.
*You will be able to enter the room from five minutes before the start of the event.
*If any guests are not waiting in the room when the event starts and the artist joins the call, it will be assumed that they no longer wish to participate, and their booking will be canceled. This may apply no matter what the reason for absence is. Please enter the room a while before the event starts.
* Even if you make multiple consecutive bookings, each time slot will be a separate call. After the first call ends, make sure to enter the next room and wait there.
*Please note that you will not be able to join the event in test mode. (See image below)
Each video call will last from the event's scheduled start time to the event's scheduled end time, and time slots are distributed randomly.
You will not be able to change your booking time.